Question 1

How long does delivery take?

Accepted Answer

1–3 days anywhere in Lebanon. We confirm every order on WhatsApp before it ships, and delivery is free over $30.

Question 2

Which areas do you deliver to?

Accepted Answer

All of Lebanon — Beirut and Mount Lebanon usually next-day, North, South, Bekaa, Nabatieh, Akkar and Baalbek-Hermel within 1–3 days.

Question 3

How do I pay?

Accepted Answer

Cash on delivery — you pay when your order reaches your door. Card payments and GCC delivery are coming soon.

Question 4

Can I order directly on WhatsApp?

Accepted Answer

Of course. Send us the lash name (or a screenshot) on WhatsApp and we'll take your order there, habibti — the button floats on every page.

Question 5

How do I apply them?

Accepted Answer

Measure against your lash line, trim the outer end, glue the band and wait ~30 seconds until tacky, then press it as close to your roots as possible. Full steps live on our home page — and we're a WhatsApp away if you get stuck.

Question 6

How do I choose a style?

Accepted Answer

Natural for every day, Wispy for soft volume, Cat-Eye for a lifted look, Dramatic for nights that deserve it. Still torn? Message us on WhatsApp and we'll pick together.

Question 7

How many times can I wear a pair?

Accepted Answer

With gentle handling and proper care, our lashes wear beautifully 15–20 times. Remove glue after each wear and store them in their arch tray.

Question 8

Are your lashes cruelty-free?

Accepted Answer

Always. Every pair is handpicked and cruelty-free — luxe never needs to be unkind.

Question 9

Can I exchange or return?

Accepted Answer

Unopened lashes can be exchanged within 7 days — message us on WhatsApp and we'll arrange it with the courier. For hygiene, opened lashes can't be returned.

Question 10

Do you deliver outside Lebanon?

Accepted Answer

GCC delivery (UAE, KSA, Qatar, Kuwait, Bahrain, Oman) is on its way. Follow along — or message us and we'll tell you the moment it opens.

Questions, answered